3-Year Limited Warranty

What’s covered

• Manufacturing faults affecting materials, fabrics, hardware or mechanisms during normal household use.
• Faults in motors, remotes and shade mechanisms during the applicable coverage period.
• Failed hardware when misuse or environmental damage is not the cause.

Eligibility

• Coverage belongs to the original buyer at the original installation address.
• Unsuitable or unsafe installation conditions, as assessed at installation, void coverage.
• Commercial or high-use installations require a written exception for warranty coverage.

What’s not covered

• Misuse, abuse or incorrect operation.
• Ordinary wear, or fading, discoloration and warping associated with sunlight or moisture.
• Environmental harm, including water, mold, fire and pests.
• Repairs or modifications by an unauthorized person.
• Commercial or high-use environments without a written coverage agreement.

How to request warranty help

1. Notify Vince within the applicable warranty period.
2. Provide a written explanation of the problem and supporting photographs.
3. Have the issue reviewed for warranty eligibility.

Qualifying items are repaired or replaced without a parts or labor charge. Removal, reinstallation or shipping may involve charges unless agreed otherwise in writing.

Keep your written quote and product information. Vince can help review the applicable coverage and arrangements for your claim.

One-time reorder option

If you are not satisfied with a custom order, the existing policy offers one 40% discount on a replacement order of the same product type, within 30 days of the original installation. This can be used for a change in color, size or style; new measurements may be needed.

Contact for warranty help

Vince Wu · San Francisco Bay Area
(415) 816-2296 · Text Vince